Privacy Policy
Affective Care respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
We may collect personal and sensitive information, including:
- Name, contact details, and addresses.
- Health information, care needs, or financial information (where required for service delivery).
- Communication records, online enquiries, and usage of our Website.
Purpose of Collection
We collect information to:
- Deliver NDIS, aged care, and health-related services.
- Process enquiries, bookings, and payments.
- Comply with NDIS and government reporting requirements.
- Improve service delivery and user experience.
Storage and Security
Disclosure of Information
Personal information may be disclosed:
- To trusted service providers engaged by Affective Care.
- When required by law, government, or regulatory agencies (e.g., NDIS Quality and Safeguards Commission).
- With your consent.
Access and Complaints
You may request access to or correction of your personal information by contacting us at info@affectivecare.com.au or 1300 615 193. If you have a privacy complaint, we will investigate and respond in accordance with the Privacy Act.
3. Cookies
Our Website uses cookies to enhance user experience and collect non-identifiable information such as:
- Browser type, device, IP address, and pages visited.
- Website usage trends and analytics.
You can disable cookies via your browser settings, but some Website functions may not operate as intended. Cookies do not usually identify you personally unless combined with other information provided to us.
4. Disclaimer
The information on this Website is provided for general informational purposes only. It is not a substitute for professional medical, legal, or financial advice.
Limitation of Liability
While Affective Care strives to ensure the accuracy and currency of content, we make no guarantees. To the fullest extent permitted by law:
- We disclaim liability for any errors, omissions, or inaccuracies.
- We are not responsible for damages or losses resulting from reliance on Website content, linked websites, or harmful code/viruses.
Indemnity
You agree to indemnify Affective Care, its officers, employees, and contractors against all claims, costs (including legal costs), or losses arising from:
- Your use of this Website.
- Your breach of these Terms of Use.
Services and Invoicing
All services are provided in line with NDIS Pricing Arrangements and relevant aged care legislation. Invoices will reflect services delivered, with cancellation policies consistent with NDIS rules (24 hours’ notice required). Refunds and adjustments will be managed in compliance with consumer law.