Feedback
Supporting You to Be Heard
Your feedback is important to us and helps us improve the quality of care and support we provide. Once we receive your feedback, we’ll acknowledge it as soon as possible and contact you by phone or email. A member of our Customer Care team will listen carefully to understand your experience and gather any additional information needed.
We aim to review all feedback fairly and provide a written response within 10 business days. If you’re not satisfied with the outcome, you’re welcome to contact us again and a member of our management team will review your concerns.
If you’re still dissatisfied after this process, you have the right to raise your concerns with an external agency.
Incident
Report an Incident
Media Enquiries
For interviews, quotes or other media requests, please email us at info@affectivecare.com.au
If you are deaf or have a hearing or speech impairment call us using the National Relay Service.
Contact Us
Telephone: 1300 615 193 Email: info@affectivecare.com.au
Disability services:
If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Quality and Safeguards Commission by:
Telephone: 1800 035 544
(free call from landlines)
or TTY 133 677. Interpreters can be arranged.
If you are in WA, you can make a complain to Health and Disability Services Complaints Office (HaDSCO)
Telephone: 1800 813 583
Email: mail@hadsco.wa.gov.au
Website: hadsco.wa.gov.au
Ageing Services: Aged Care Quality and Safety Commission
Allied Health: Health Care Complaints Commission