Empower Lives with Heart
Empower Lives with Heart
Independent, participant-first support coordination across Australia by phone, video, or in person around Sydney.
NDIS registered
All three levels
15 min
Free intro call
No paperwork to start
We connect you to the providers that suit you best and we’re transparent when one of them is us.
Founded by a registered psychologist, so coordination here understands mental health, behaviour and family dynamics.
Coordination in English, Arabic or Mandarin; your plan explained in your language.
No waitlist; we can usually begin working on your plan within the week.
Affective Care was founded by a registered psychologist, and it shows in how we coordinate: we start with the person, their goals, relationships and wellbeing, then build the services around that, not the other way round.
We listen first; what’s working, what isn’t, and what a good life looks like for you.
We map your plan against your goals, then shortlist providers that genuinely fit you choose, with clear pros and cons.
We keep the whole team accountable; tracking budgets, chasing providers and adjusting supports so your plan keeps delivering.
Every NDIS plan is different and so is every life. Our coordinators work with participants of all ages and disabilities, anywhere in Australia, at whatever level of coordination your plan includes.
Plain-language coordination that keeps you and your family genuinely in the driver’s seat, decisions explained, never made for you.
Coordinators who get sensory needs, routine and communication preferences and find providers who do too.
Psychology-led coordination for mental health journeys steady support through good weeks and hard ones.
Careful sequencing of therapy, rehab and daily supports, so services build on each other instead of clashing.
From equipment and home mods to personal care rosters, we line up the moving parts so life runs smoothly.
Coordinating multi-therapy teams across the lifespan, childhood, school transitions, adulthood and beyond.
Flexible coordination that adapts as your needs change, scaling supports up or down without starting over.
Specialist Support Coordination for high-risk, multi-system situations, health, housing, justice and more.
NDIS registered provider; audited against the NDIS Practice Standards and Code of Conduct.
Experienced coordinators across all three levels, including Specialist Support Coordination (verify quals).
Psychology-led organisation; clinical oversight informs how complex situations are handled.
Culturally inclusive, multilingual team; coordination in English, Arabic and Mandarin.
Support coordination is practical work: understanding your plan, building your support team, and keeping it all running, so you don’t have to.
We translate your plan into plain language; what’s funded, what it’s for, and how to make every budget line work.
Shortlists of providers matched to your needs, location and preferences with honest pros and cons. You choose.
Service agreements, bookings and schedules sorted supports starting when they should, at the right price.
Budget tracking, provider follow-ups and problem-solving when things slip, before small issues become big ones.
Evidence gathered, progress documented, goals refreshed, so you walk into plan reviews ready, not rushed.
Coordination should make itself less necessary over time, we build your skills to manage supports yourself.
Most coordination happens by phone, video and email, so you get the same responsive service in Broome as in Bondi.
Our commitment is independence: your coordinator works for you, not for any provider including us. Every recommendation comes with options and honest reasoning, and every decision stays yours. That’s what choice and control should mean.
Good coordination widens your options. Here’s how we keep it genuinely yours:
Three steps, no waitlist; most participants are underway within a week.
Call 1300 615 193 or enquire online. We’ll check your plan includes coordination and answer your questions.
We pair you with a coordinator suited to your needs, language and location and set up a service agreement.
Your coordinator maps goals, connects providers and gets supports started then keeps everything on track.
LACs, planners, providers and families referrals are simple. Send the participant’s details and plan information and we’ll make contact within one business day, keeping you informed throughout.
We accept referrals nationally, across all three coordination levels, including urgent and complex situations.
NDIS-registered, psychology-led coordination with capacity across Australia, including Specialist Support Coordination for high-risk participants. Fast intake, clear reporting, and independence in provider recommendations.
You don’t need anyone’s permission to choose your support coordinator or to change to one who serves you better. If your plan includes support coordination, call us and we’ll explain how switching or starting works.
One call to check your funding, meet your coordinator and get moving; wherever you are in Australia. No waitlist, no pressure.
No waitlist, start within a week
A support coordinator helps you understand your NDIS plan, find and set up the right providers, keep budgets and services on track, and prepare for plan reviews. The goal is a plan that actually delivers and, over time, growing your confidence to manage supports yourself.
Level 1 (Support Connection) helps you connect with supports. Level 2 (Coordination of Supports) is the most common, ongoing help to manage your support team. Level 3 (Specialist Support Coordination) is for complex or high-risk situations. Your NDIS plan states which level you’re funded for.
It’s funded under the Capacity Building Support Coordination budget in your NDIS plan, separate from your Core supports. If your plan includes it, our service is billed to that budget in line with NDIS pricing, we’ll explain exactly how it works before you sign anything.
They’re different NDIS supports. Support coordination helps you find, set up and manage your services. Plan management handles the money side, paying provider invoices and tracking budgets. Many participants have both; we offer both as separate services.
No and we’d be doing coordination badly if we did. We shortlist the providers that best suit you, wherever they come from, and we’re upfront whenever one of the options is us. Every choice is yours.
Yes, at any time choosing your coordinator is part of choice and control under the NDIS. If your current arrangement isn’t working, call us and we’ll explain how switching works, including any notice period in your existing service agreement.
Almost all coordination happens by phone, video and email, finding providers, chasing invoices and preparing reviews doesn’t need a face-to-face meeting. We support participants Australia-wide, with in-person meetings available around Sydney’s Inner West.
Ask for it at your planning meeting or plan review explain why you need help implementing your plan (for example, complexity, capacity or crisis). The NDIA decides what’s included. If you’re unsure how to make the case, call us and we’ll talk it through.
Understanding your first NDIS plan is easier when you know how each budget works and where different supports are funded. Three budgets, unfamiliar category names, different flexibility rules and real money that only helps if you know how to use it. Here’s the plain-English version. (Completely new to the scheme? Start with our guide to […]
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Understanding the NDIS can feel like learning a new language, especially when you encounter terms like NDIS Improved Daily Living, CB Daily Activity supports, or NDIS capacity building. Many people hear “Improved Daily Living” and assume it simply means getting day-to-day support. In reality, its purpose is completely different. NDIS Improved Daily Living sits within Capacity Building […]
......Support coordination works best alongside the right supports. Our Plan Management service handles the invoicing and budget side of your plan, while our therapy teams, psychology, occupational therapy, speech pathology and Positive Behaviour Support are options your coordinator can present alongside any provider.
Support Coordination Australia — Get Started
